Front liners of a big name...

I noticed this kind of stuff since my first degree.. n i despise it ever since. It sort of the pain in the 'heart'..

Few days ago, my friend and i went to a very famous supermarket in this small town.. (Well almost 90% of the population shop there..so considered very famous la kan). Okay, since it hold a very massive reputation in this town.. i think it is logic to ensure a pleasant shopping period for the customers.. But what happen was really disappointing.

We went to the counter and waited for a while before we had our turn.. we wanted to buy the transparent handiplast (for facial). There were stacks of handiplasts and since the stacks were behind the counter the staf/cashier need to check it for us (that is how it suppose to be..right?). But when we ask for her assistance and we did ask a lot of questions, she showed obviously rude facial expression. After a while, she left us just like that. we waited innocently and pathetically. She went to do something insignificant instead of entertaining our requests and questions..

After using all my patience tolerating, she finally pushed my limit button. I couldn't wait anymore. So i consiously went behind the counter and check the stacks myself. I went out after one of the staff asked me to. And i was ready to explain to the manager if things happen to go a little bit further... But luckily i had a very understanding friend with me..

This is an ancient and typical issue highlighted when we talk about the service provided by staff at counter ; receptionist, cashier, general worker, salesperson..etc..I don't get it. What's with the attitude?? Do they know that they are specifically paid to entertain the requests of customers??

Not all of them behave that way and not all customers has a low level of patience as i am..but everybody knows that as front liners, they suppose to have a good PR to attract customers.. After all, customers are their informal employer and they (staff) are the faces of the company. A little smile wouldn't hurt..

As you read this, you might say that this is a one-sided story since i might not know the tense of front liners. Hmm..every job comes with unique tense. Think carefully before you decide to accept the offer. Give logic performance. Don't simply focus on the paycheck. Don't u think so?